QuestWorks Privacy Policy

Effective Date: January 15, 2025

QuestWorks Games, LLC (“QuestWorks,” “we,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use QuestRooms, QuestBot, QuestDash, and related QuestWorks websites (collectively, the “Services”).

1. Information We Collect

We collect the following categories of information:

• Account & Authentication Data: Slack ID, display name, email, and profile picture.
• Gameplay & Participation Data: XP, achievements, session activity, preferences, prompts, inputs, and logs.
• Session Content: Audio, video, chat, and transcript data from QuestRooms sessions (always recorded and transcribed).
• Device & Technical Data: IP address, browser type, operating system, and connection logs.
• Voluntary Data: Personal triggers, content preferences, or other information you choose to provide.

2. How We Use Information

We use collected information to:

• Provide, operate, and improve the Services.
• Generate XP, achievements, and dashboards (QuestDash).
• Ensure safe, respectful gameplay (monitoring, compliance, fraud prevention).
• Personalize participant experiences (e.g., content preferences).
• Create artistic renditions of characters for QuestDash using Slack profile pictures (opt-out available).
• Respond to support requests and enforce ToS.

We do not use personal data for advertising.

3. Subprocessors and Third-Party Services

We use trusted subprocessors to provide the Services, including:

• Slack – authentication, messaging.
• OpenAI – language model processing.
• ElevenLabs – voice generation.
• LiveKit – real-time video/audio.
• Deepgram – transcription.
• Hume.ai – emotion AI.

Each subprocessor is bound by a Data Processing Agreement (DPA) and contractual safeguards (e.g., Standard Contractual Clauses for international transfers).

4. Data Retention

• Session logs: retained for up to 90 days unless legally required longer.
• XP & achievements: stored indefinitely and portable across employers.
• Transcripts & recordings: retained as long as the Employer maintains access or until deletion is requested.
• Profile pictures: used for character art unless you opt out by emailing your Quest Guide.

5. Security

We implement industry-standard measures, including:

• Encryption in transit and at rest
• Access controls and authentication
• Subprocessor DPAs requiring equivalent protections

6. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:

• Access, correct, or delete your personal data.
• Opt out of profile picture use in QuestDash.
• Restrict processing of personal triggers or preferences.
• Data portability requests.

Requests must be submitted through your Employer, who is the data controller for your workplace subscription.

7. Children

The Services are not directed to children under 16.

8. Changes to Policy

We may update this Privacy Policy from time to time. Material changes will be posted with updated effective dates.

9. Contact Us

QuestWorks Games, LLC

asa@questworks.games

‍