Effective Date: October 15, 2025
By checking the acceptance box during your onboarding process or by accessing or using any component of the QuestWorks Platform, you ("You," "User," or "Participant") enter into a binding legal agreement with QuestWorks Games, LLC ("QuestWorks") and agree to be bound by these Platform Terms of Service ("Terms").
These Terms govern all access to and use of the QuestWorks Platform, including but not limited to QuestRooms, QuestBot, QuestDash, and related websites (collectively, the "Platform").
These Terms apply to your use of the Platform under two distinct circumstances:
Trial User: You are using the Platform during an evaluation period before your employer or affiliated organization ("Your Organization") has executed a Master Subscription Agreement ("MSA") with QuestWorks. As a Trial User, QuestWorks is the "data controller" of your personal data.
Enterprise User: Your Organization has executed an MSA with QuestWorks. As an Enterprise User, Your Organization receives aggregated team performance data while QuestWorks processes your individual personal data pursuant to the MSA.
Important: Your legal status will automatically transition from Trial User to Enterprise User upon Your Organization's execution of an MSA, without requiring any further action or consent from you.
AI INTERACTION RECORDING NOTICE: Audio is captured and transcribed when you interact with the AI assistant during QuestRooms sessions. Recording and transcription occur only during active AI interactions, indicated by the "🎤 Listening..." notification.
WHAT WE DO:
WHAT WE DO NOT DO:
MULTI-JURISDICTIONAL COMPLIANCE: If you are located in a two-party consent state (including California, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Nevada, New Hampshire, Pennsylvania, or Washington), you acknowledge that all participants must consent to audio capture. By proceeding, you warrant that you have obtained any required consents.
WITHDRAWAL RIGHTS: You may withdraw recording consent at any time, though this will terminate your access to QuestRooms features. Contact privacy@questworks.games to withdraw consent.
You must be at least 18 years of age and have the legal capacity to enter into binding agreements to use the Platform. The Platform is designed for professional workplace use only.
Access to the Platform requires authentication through your Slack account. You are responsible for maintaining the security and confidentiality of your Slack account credentials.
You agree to provide accurate, current, and complete information when creating your account and to update such information to keep it accurate, current, and complete.
You may use the Platform solely for:
You are expressly prohibited from:
You agree to:
The Platform incorporates artificial intelligence technologies, including machine learning, natural language processing, and generative AI systems ("AI Systems"). You acknowledge and understand the following limitations:
AI-generated content, including scenarios, recommendations, feedback, and responses, may occasionally be inaccurate, contextually inappropriate, or inconsistent with intended outcomes. While QuestWorks implements safety measures and content filtering, AI Systems cannot guarantee perfect accuracy or appropriateness in all contexts.
Despite ongoing testing and mitigation efforts, AI Systems may exhibit unexpected behavioral patterns or reflect biases that could impact different individuals or groups differently. QuestWorks continuously works to identify and address such issues.
AI-generated insights, recommendations, or feedback are intended solely for professional development and team-building purposes within the collaborative learning environment. They are not designed for, and must not be used for, performance evaluation, employment decisions, disciplinary actions, or individual assessment beyond collaborative skill development.
QuestWorks integrates third-party AI systems (including OpenAI and others) that may independently generate content. QuestWorks cannot control or guarantee the accuracy, appropriateness, or bias-free nature of third-party AI outputs. Users acknowledge that AI vendors may be considered "agents" under employment discrimination laws and that QuestWorks' liability for third-party AI decisions is limited to gross negligence in system selection or implementation. QuestWorks specifically disclaims, and you acknowledge and agree, that QuestWorks has no responsibility for any results of your utilization of QuestWorks as it relates to the integration of third-party AI systems.
You acknowledge that:
You are encouraged to report any concerning AI-generated content or unexpected system behavior to QuestWorks at support@questworks.games.
By using the Platform, you consent to QuestWorks' collection and processing of:
QuestWorks supports read-only integrations with Linear, GitHub, Jira, Asana, and Monday.com (collectively, "Supported PM Tools"). When your workspace administrator connects a Supported PM Tool via OAuth, QuestWorks collects aggregate metadata only — including issue/ticket status, timestamps, sprint data, pull request metadata, task lifecycle events, and comment counts. QuestWorks does not access issue descriptions, attachments, comment content, individual contributor names, source code, or private messages. All integrations require explicit administrator authorization and use read-only OAuth scopes.
QuestWorks supports read-only integrations with Culture Amp, Lattice, and 15Five (collectively, "Supported Survey Tools"). When your workspace administrator connects a Supported Survey Tool, QuestWorks collects aggregated survey data only — including overall and category-level engagement scores, eNPS scores, survey themes, question text, participation rates, and trend data across survey cycles. QuestWorks does not access individual employee survey responses, open-ended comments attributable to individuals, or any data that could identify how a specific person answered. All integrations require explicit administrator authorization. This data is used solely to inform QuestWorks' Culture Thesis analysis, quest generation insights, and simulation guidelines — replacing the manual CSV survey upload process and enabling automatic updates when new survey results become available.
AUDIO IS CAPTURED AND TRANSCRIBED DURING AI INTERACTIONS WITHIN QUESTROOMS. Recording and transcription occur only when you actively engage with the AI assistant, indicated by the "🎤 Listening..." notification. This enables:
Important Clarification:
During onboarding, you may choose to consent to QuestWorks using your Slack profile picture to create an AI-generated artistic character avatar for display on the QuestDash dashboard. This feature is strictly optional and unchecked by default. You may withdraw your consent at any time.
Avatar Creation Process:
Your rights regarding personal data processing depend on your user status:
You may submit data rights requests directly to QuestWorks at privacy@questworks.games, including requests to:
Data rights requests should be submitted to privacy@questworks.games or through Your Organization as appropriate.
Your earned Experience Points (XP) and achievements are linked to your individual profile and may be portable if you join a new organization that uses QuestWorks. Organization-specific data, including reports and transcripts, belongs to that organization and is not portable.
If you have a disability that may affect your ability to use the Platform or participate in AI-facilitated activities, you may request reasonable accommodations. Accommodations may include:
To request an accommodation, contact us at accessibility@questworks.games. Requesting an accommodation will not negatively impact your participation or evaluation within the Platform.
Your participation in all Platform activities is voluntary. You may:
The Platform and all related technology, including AI systems, algorithms, software, and documentation, are the exclusive property of QuestWorks and are protected by intellectual property laws. You are granted only the limited rights expressly set forth in these Terms.
You retain ownership of content you create or input into the Platform. By using the Platform, you grant QuestWorks a limited license to use such content solely to provide the Platform services and as described in our Privacy Policy.
Content generated by AI systems during your use of the Platform is not intended for external use and should not be represented as official communications from you, Your Organization, or QuestWorks.
Any feedback, suggestions, or improvements you provide regarding the Platform may be used by QuestWorks without compensation or attribution.
Your use of the Platform is also governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy to understand our data practices.
You acknowledge that your personal data may be processed in countries outside of your residence, including the United States. QuestWorks implements appropriate safeguards for international data transfers as described in our Privacy Policy.
The Platform integrates with third-party services, including Slack, OpenAI, Atlassian (Jira), GitHub, Linear, Asana, Monday.com, Culture Amp, Lattice, and 15Five. Your use of these integrations is subject to the respective third parties' terms and privacy policies.
When your organization connects a project management tool (Jira, GitHub, Linear, Asana, or Monday.com), QuestWorks accesses read-only metadata to generate aggregate team metrics. All access is read-only — we never write, modify, or delete data on any connected platform. These integrations are optional and require explicit admin authorization via OAuth. See our Privacy Policy (Section 1.7) for the full data specification.
When your organization connects a culture or engagement survey platform (Culture Amp, Lattice, or 15Five), QuestWorks accesses read-only, aggregated survey data to inform Culture Thesis analysis, quest generation insights, and simulation guidelines. Individual employee survey responses are never accessed or stored. These integrations are optional and require explicit admin authorization. See our Privacy Policy (Section 1.8) for the full data specification.
Workspace administrators may disconnect any project management integration at any time via the /admin productivity command. Upon disconnection, QuestWorks will: (a) revoke the OAuth access token where the provider supports programmatic revocation (currently Linear and Asana); (b) permanently delete all associated metric snapshots, baselines, workspace records, and sync logs; and (c) remove the connection record. For providers that do not support programmatic token revocation (GitHub, Jira, Monday.com), administrators should also revoke access from the provider's own settings page. Connections whose tokens remain expired for more than thirty (30) days are automatically purged, including all associated data.
Workspace administrators may disconnect any culture or engagement survey integration at any time via the admin settings in Slack. Upon disconnection, QuestWorks will: (a) revoke the access credentials where the provider supports programmatic revocation; (b) permanently delete all associated aggregated survey data, Culture Thesis inputs derived from that integration, and sync logs; and (c) remove the connection record. Connections whose access credentials remain expired for more than thirty (30) days are automatically purged, including all associated data.
YOU ACKNOWLEDGE AND AGREE THAT AI SYSTEMS ARE INHERENTLY UNPREDICTABLE AND MAY OCCASIONALLY GENERATE UNEXPECTED CONTENT. QuestWorks implements safety measures and content moderation, but cannot guarantee that all AI-generated content will be appropriate for every individual or situation.
YOUR PARTICIPATION IS STRICTLY VOLUNTARY. You may discontinue participation in any session or activity at any time for any reason. By participating, you acknowledge that:
AI-GENERATED OUTPUTS HAVE NO OFFICIAL EMPLOYMENT OR HR SIGNIFICANCE. The Platform is designed for collaborative professional development and team-building only. Any insights, recommendations, or feedback should be considered within the context of collaborative learning activities.
QuestWorks strives to maintain Platform availability but does not guarantee uninterrupted or error-free service. The Platform may be unavailable due to maintenance, updates, or circumstances beyond QuestWorks' control.
TO THE FULLEST EXTENT PERMITTED BY LAW, QUESTWORKS' TOTAL LIABILITY ARISING FROM YOUR USE OF THE PLATFORM SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00). This limitation applies regardless of the theory of liability and even if QuestWorks has been advised of the possibility of damages.
IN NO EVENT SHALL QUESTWORKS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE PLATFORM.
QUESTWORKS IS NOT LIABLE FOR ANY CLAIMS RELATED TO AI-GENERATED CONTENT, ALGORITHMIC DECISIONS, OR AUTOMATED RECOMMENDATIONS, EXCEPT IN CASES OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT IN THE SELECTION OF THIRD-PARTY AI SYSTEMS.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU RELEASE AND FOREVER DISCHARGE QUESTWORKS, ITS OFFICERS, EMPLOYEES, AGENTS, TECHNOLOGY PROVIDERS, AND AFFILIATES FROM ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO YOUR VOLUNTARY PARTICIPATION IN AI-FACILITATED ACTIVITIES, EXCEPT IN CASES OF QUESTWORKS' GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
Your use of the platform is at your own risk. QuestWorks makes no warranty as to the results of your access to and use of the Platform. QuestWorks is not responsible for any unintended consequences resulting from your use of the Platform.
QuestWorks may suspend or terminate your access to the Platform at any time for:
You may discontinue use of the Platform at any time. If you are an Enterprise User, your access may also be terminated by Your Organization.
Upon termination:
These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles.
MANDATORY ARBITRATION: Any dispute arising from these Terms or your use of the Platform shall be resolved through final and binding arbitration administered by the American Arbitration Association (AAA) in Denver, Colorado, under AAA's applicable commercial arbitration rules.
IMPORTANT EXCEPTIONS: This arbitration provision does not apply to:
SEVERABILITY: If any portion of this arbitration provision is deemed invalid or unenforceable, the remainder shall remain in full force and effect, including any class action waiver provisions. If the class action waiver in Section 13.3 is found unenforceable, the arbitration agreement shall remain valid and enforceable for individual claims.
YOU AGREE THAT ANY DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION, whether in arbitration or court. This waiver applies separately from the arbitration provision and remains enforceable even if arbitration is unavailable or unenforceable. If this class action waiver is found unenforceable, it shall be severed and the remainder of these Terms shall remain in full force and effect.
EXCEPTIONS TO CLASS WAIVER: This waiver does not apply to:
If arbitration is unavailable or unenforceable, any court proceedings shall be brought exclusively in the state or federal courts located in Denver, Colorado, and you consent to the personal jurisdiction of such courts.
Either party may pursue disputes in small claims court if the dispute qualifies and remains in small claims court.
These Terms, together with our Privacy Policy and any applicable MSA, constitute the entire agreement between you and QuestWorks regarding your use of the Platform.
QuestWorks reserves the right to modify these Terms at any time. Material changes will be communicated via email or Platform notification. Regardless of whether you receive such communications, your continued use of the Platform after such changes constitutes acceptance of the modified Terms.
LEGAL ADAPTABILITY CLAUSE: If future legislation (including but not limited to the FAIR Act or similar state laws) prohibits or restricts arbitration clauses or class action waivers in our service category, the affected provisions shall automatically conform to the minimum extent required by law, while preserving maximum enforceability of remaining Terms.
JURISDICTION-SPECIFIC MODIFICATIONS: Where state or local laws require different terms (such as stronger recording consent requirements or consumer protections), those jurisdiction-specific requirements automatically apply to users in those locations without affecting the validity of Terms for other users.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
QuestWorks is not liable for any failure to perform due to circumstances beyond its reasonable control, including natural disasters, government actions, or network failures.
For questions about these Terms, please contact us at:
These Terms are effective as of the date first set forth above. QuestWorks will provide notice of material changes as required by law.
By accepting these Terms, you acknowledge that you have read, understood, and agree to be bound by these Platform Terms of Service.
Last Updated: February 25, 2026
Version: 3.2
